Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Chatham Orthopaedic Surgery Center  – facility fee for your surgical procedure.
  • Your surgeon’s office – his/her fee for performing your surgery.
  • Anesthesiologist – his/her fee for anesthesia services for surgery.
  • Radiology – services for x-ray, if required.
  • Pathology – services for tissue specimens removed during surgery requiring further examination.
  • Laboratory – services for laboratory tests run on specimens removed during surgery.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. WE ARE UNABLE TO ACCEPT CHECKS.

When should I expect my first bill?
We provide an estimate prior to your procedure based on your specific insurance plan details and planned procedure. Payment for your portion of the estimate (deductible and/or copay or co-insurance) is due 2-3 days prior to your surgery date. Then, we will bill you any balance due after your insurance company has paid your claim. Note that there can be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No


Are we able to set up a payment plan?

For payment plans, we refer you to CareCredit. If they formally deny you, we will make a determination on whether a payment plan can be offered. We do ask that all remaining balances are paid in full within 90 days. If you encounter problems paying within the 90 days, please contact our office immediately and ask for our collections department.

What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due prior to your procedure with any remaining balance being paid within 60 days of your surgery.

We will submit insurance claims for you, but your deductible and copay/co-insurance amounts must be paid before your date of surgery. You will receive a notice from us regarding the amount to pay.